Blog Post

July 22, 2019

Is Voice Technology The Future Of Human-Computer Interaction?

By ANTONIO ALTAMIRANO

  

Voice-powered Technology for Business is Getting Personal.

Not since the smartphone have we seen such adoption. Voice Tech is taking off as cultural attitudes about Screen Time are reaching a tipping point thus allowing Voice Tech to blossom. Voice tech is changing the way people shop and search online. Voice-powered e-commerce reached about $2 billion in 2017 and Gartner predicts that about 30% of web browsing will happen via voice (and without a screen) by 2020, according to a DreamIt analysis from April 2019.

Voice technology

In the following analysis, we highlight the multiple technologies making Voice technology adoption possible as well as the cultural shift away from screens and into a more private and personalized data cloud.

As smartphone sales drop worldwide, voice-powered devices are taking off. Smartphone sales dropped 6% in 2019 and iPhone sales dropped 30% during the same period of time. It’s been a long honeymoon for Apple but it seems to be coming to an end.

Smartphone

Voice tech brings the cloud to the masses.

Voice interfaces by Alexa and Google are more popular than ever. As this growth is taking place, smartphones are suffering a public backlash due to the lack of studies about screens and children’s brain development and some families are looking to reach a balance of technology and creativity for their children. Human-computer interaction is evolving from keeping the user’s eyesight captive to a supportive and immersive environment of smart devices that can condense many data inputs into simple and contextually relevant pieces of consumable information. Ubiquitous computing is becoming a reality. As a consumer, you can expect a degree of personalization in Native Voice applications built on top of Alexa, Google and others. You will be able to program your Alexa to proactively recommend activities during the day. Did you forget to get milk? Your watch will gently remind you. Time to pick up the children? Alexa will prioritize this over other activities so that you are calmer and are able to plan to be on time. Time to take your medicine? Alexa knows your schedule and can run analysis on drug interactions and potential issues that might arise and most importantly you can talk to Alexa and let her know how you feel and she can plug you into your doctor’s telemedicine practice.

The future of Voice platforms is private, ultra-personalized, conversational with self-published Voice skills.

When consumers understand that they are able to launch their own “Voice Skills” and sell them to other users in a marketplace, it will unlock a peer-to-peer network that allows people to scale their social reach and make money at the same time. Amazon and Google cannot do this alone. They need the community to facilitate the supply and demand of Voice Skills. All of these transactions will happen at scale and without code since it will be abstracted to drag-and-drop interfaces that can be used to build a fully fledged service. Imagine a world in which Voice is embedded in your normal environment and contextually switches from your home device to the watch and to the car and carries on actions that are contextual to your needs. “Alexa, open the garage door. Alexa, start the coffee maker. Alexa, make a call to my wife as soon as I get home.”

Humans have merged with technology already and Voice Technology takes it one step further.

The merger doesn’t look like a scene from the ex-Machina movie just yet. Eventually it will but for now, software applications have overpowered hardware as the main conduit for human-computer interaction. The phone is the middlemen and the most likely target for a cloud-based software to take its place to a certain extent. Google is already doing this with gaming with Stadia. Google’s Stadia website boldly proclaims that “The future of gaming is not a box.” Your music is already managed by the cloud. Spotify translates your mood into playlists –– whether you are running, cycling or something else, the devices you use are embedded within your routine and transforming your wants and needs into digital signals that trigger an action from a group, person or company fully specialized and ready to handle that particular need. Spotify for Music. DoorDash for food delivery. Uber for cars. Airbnb for hotels. Google for the world’s information. Instagram for the moments you live. Snap for the ephemeral. Upwork for people. All powered by Voice commands and supportive screens.

Voice Needs A Native Authentication Protocol To Truly Blossom.

Facebook popularized the notion that your identity can be set once and utilized everywhere in order to remove the need for passwords and multiple logins across multiple websites and services by using Facebook Login. Voice Platforms will deploy technology akin to Facebook Login but for Voice so that your Voice Cloud can follow you into any environment you are interacting with, be this your home, car or earphones. Your Personal Voice Cloud will be a set of combined services that deliver different kinds of information based on where you are geographically such as local audio tours of historical locations. Also, your preferences will be set within a Cloud-based Voice service that interacts with the data collected by personal sensors embedded within smartphones, smart glasses, and smartwatches that can analyze this data and provide real-time contextual suggestions for improvement. For Cloud-based services to deliver on this, a next-generation Authentication protocol that can relate personal identity and link it to several devices on-the-fly needs to exists. Identity, once confirmed through biometrics can travel from home to work and into other self-care activities such as reading a book or going for a run.

Share with your friends

 Technology, Voice Technology

You may also find interest in these posts:

Technology

Is Voice Technology The Future Of Human-Computer Interaction?

Startups

How To Make Remote Work, Work

Subscribe to Insights at Tangelo

Accelerate your growth with key industry insights.